Privacy Policy

This policy describes the Personal Data that Cloudstream collects from certain individuals who interact with our website, www.cloudstreamltd.co.uk, or our web application (the “FMS Cloud”; together, the “Services”), how we use that data, and the rights those individuals have regarding the data.

This policy applies to you only to the extent that we obtained your Personal Data through: (a) your interaction with marketing or similar content on our website; (b) your evaluation of the Services on behalf of a potential purchaser of the Services; (c) any communication with our sales team; or (d) your independent interaction with the Services not at the direction of any of our Customers. If you interacted with our Services through your employer, a business you provided services to, or through a company you visited, please contact that company for information about the collection and use of your Personal Data: in those circumstances Cloudstream only uses your Personal Data as directed by them (and this policy does not apply).

Definitions and interpretation

In this privacy policy, the following definitions are used:

Data or Protected Data: collectively all information that you submit to Cloudstream. This definition incorporates , where applicable, the definitions provided in the Data Protection Laws;
Data Protection Laws: any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws , regulations and secondary legislation , for as long as the GDPR is effective in the UK;
GDPR: the General Data Protection Regulation (EU) 2016/679;
Data Subject: an end user whose personal data can be collected.
Personal Data Breach: any security incident that results in the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data.
Cloudstream, we or us: Cloudstream of Suite 306, 4 Blenheim Court, Peppercorn Close, Peterborough, PE1 2DU;
User or you: any third party and is not either (i) employed by Cloudstream and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Cloudstream in connection with the provision of such products/services;
Services: The services we provide through any web applications and related services (collectively, such services, including any new features and applications).

In this privacy policy, unless the context requires a different interpretation:

the singular includes the plural and vice versa;
references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
a reference to a person includes firms, companies, government entities, trusts and partnerships;
“including” is understood to mean “including without limitation”;
reference to any statutory provision includes any modification or amendment of it;
the headings and subheadings do not form part of this privacy policy.

Scope of this privacy policy

For purposes of the applicable Data Protection Laws, Cloudstream is the “data processor”. This means that Cloudstream determines the purposes for which, and the manner in which, your Data is processed.

Data collected

We may collect the following Data, which includes Personal Data, from you:

Name
Email
Telephone number

In each case, in accordance with this privacy policy. We will only use the Personal Data we collect from you in connection with the reason for which it was provided. For instance, if you contact us by email, we will use the Personal Data you provide to answer your question or resolve your problem.

How we collect Data

We may collect your information from the following categories of sources:

cloudstreamltd.co.uk;
FMS Cloud web application;
Direct communications with you.

Data that is given to us by you

Cloudstream will collect your Data in a number of ways, for example:

when you send us documents, by e-mail or through any other means; in each case, in accordance with this privacy policy.

Data that is received from third parties

Cloudstream will receive Data about you from third parties only through their API or other data sharing standards and with proper consent given by you.

Data gathered via your use of our Services

When you interact with CLoudstream through the Services, Data is collected using various technologies via your use of such Services. We store such information itself or such information may be included in databases owned and/or maintained by us. We limit access to our databases containing personal data to authorized persons having a justified need to access such information and are subject to a duty of confidentiality.

Keeping Data secure

We will use technical and organisational measures to safeguard your Data, this includes:

Access to your account is controlled by a username and password that is unique to you with multi-factor authentication for added security.
We store your data on our Amazon Web Services (AWS) cloud infrastructure within the European (London) region. AWS is one of the leading cloud platforms with core infrastructure built to satisfy the security requirements for the military, global banks, and other high-sensitivity organizations. To learn more about how your data is secured under AWS — https://d0.awsstatic.com/whitepapers/aws-security-whitepaper.pdf

We appreciate the trust you place in us to handle your data correctly, which is why we promise not to share your data in any way to any third party under any circumstances.

Technical and organisational measures include measures to deal with any suspected data breach. If we suspect or become aware of any suspected, actual or threatened occurrence of any Personal Data Breach, we will promptly notify you, any applicable regulator and the affected Data Subject (where appropriate) in respect of any Protected Data. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this email address: [email protected].

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leasing businesses.

Data retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

Your rights

You have the following rights in relation to your Data:

Right to access – the right request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are really legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
Right to erase – the right to request that we delete or remove your Data from our systems.
Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
Right to Data portability – the right to request that we move,copy or transfer your Data.
Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this email address: [email protected].

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant Data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk.

It is important that Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

General

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

Cloudstream reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified by the User.

You may contact Cloudstream by email at [email protected].

Contact information

Cloudstream Ltd
Suite 306, 4 Blenheim Court
Peppercorn Close
Peterborough PE1 2DU

You may contact Cloudstream by email at [email protected].

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